I've spent twenty years on the vendor side of localization operations. I built and scaled production teams for enterprise language service providers, and served top-tier tech platforms at global scale from the vendor chair. I've sat across the table from your software clients for two decades. I know exactly what they're asking of you right now, and why.

I've scaled production departments from a handful of people to fifty, built translation and operations functions from zero, and rolled out account penetration and process improvement programs at enterprise scale.

The turning point in my career was a Christmas project that nearly broke me. We delivered. The client was thrilled. My team and I were wrecked. That was the moment I stopped believing growth had to feel like that, and started building the operating discipline I work from now: the architecture above the parts, designed so the work survives the founder leaving the room.